Tuesday, July 19, 2011

You know, a fella could get extra torqued over this

You know, I am so sick of paying what I pay for Comcast services and having intermittent service on the phone and internet.  TV usually remains on.  But when I broke my arm and my knees were injured and I developed cellulitis and could barely walk, I had to keep my cell phone on in the bed beside me if I needed help ( I live alone) because my phone service landline is totally unreliable.  That means my burglar alarm isn't working either during those periods of time.  That was hard to deal with..the specter of no phone when I would have needed it the most.

Don't get me wrong..the Techs are fine men and have done whatever they can.  I am guessing the problem is far larger and in the field.  But if you have  customer who is calling every few weeks or so..maybe a month may pass uneventfully by..FIX it!  This has been the story for several years.

The company is huge and by and large a good corporation I am certain.   Just MY experience is..my service is always having problems and phone, including  911 is unreliable. You never know if the phone will work or not.  Having to wait three 3 days for a service appointment is also terrible.  That's three days with no phone no internet and goodness help you if you're cellphone goes out and you're helpless in the house.

Cast will come off in 2 1/2 weeks I think. Then therapy.  Many thanks for staying with me while I try to peck some thing out.  I deeply appreciate each of you friends.

xox

16 comments:

  1. I've heard similar stories about Comcast from friends all over the country so you're not alone.

    Good to hear the cast isn't going to be on much longer. wearing one in hot weather is no fun.

    ReplyDelete
  2. We have kept our phone and internet with a phone company (Verizon in our case) so can't comment about cable phone service. But you must be extremely frustrated. What do you think of keeping track of the days of lack of service and insisting on a credit on your bill every time? Maybe that would shake things up and at least get them there faster.

    Glad to hear you are getting closer to getting the cast off.

    ReplyDelete
  3. I am not a comcast fan! You know that. It is so much trouble to change companies. My phone service is sporadic too, although not as bad as yours. they usually start by having me stick a toothpick in the modem how dumb is that??

    Counting down the cast off time with you Twin.

    xoxo

    ReplyDelete
  4. My gosh. We had that crappy sort of service and the customer service would just make me go round and round with no solution in sight. In the end, I had to climb up onto the roof and reconnect the cables on my own. And it worked. ;)

    We've since upgraded to fibre optics (yeah, it's new here) and it works a lot better. Unfortunately, if there's no electricity, our land lines go dead...

    So happy to hear you are that much closer to getting the casts off...

    ReplyDelete
  5. Yipes how nerve wracking!
    and Im sure you are ready to rip that cast off- and this heat isnt helping anything!
    yes keep calling and noting to them you want to be compensated.

    ReplyDelete
  6. Unreliable service like that is really hard to take especially when it's related to such important things. I wish I could sneak over when your alarm was down and help you. I pray that therapy goes well for you and you come away without any permanent issues. God bless and keep you Carole.

    ReplyDelete
  7. You must be really pissed off (and I can see why) to type out such a long message in your "crippled condition! Hope you get to feeling better soon!

    ReplyDelete
  8. I couldn't wait to have the cast off when I broke my leg. I know it'll all be better!

    So sorry for the service interruption with Comcast. I work for Comcast so feel free to contact me if you are interested in my assistance.

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

    ReplyDelete
  9. You should be compensated for time lost as someone else said. I hope they get it fixed soon.
    So glad too that the cast is coming off soon.

    ReplyDelete
  10. I was surprised to hear that thought of things happened a place like in your country.
    We have a pretty good service in here and a big competition in these companies too.
    I never has been without my phones,

    I'm counting down with the cast off time with you Sis!
    xoxox Dear Sis,Miyuki,Miss Catt,And Victoria.
    Sis

    ReplyDelete
  11. Hi Carole, Just stopping in to see how you are doing. Sounds like your phone service is not all that great. We have Bell here in Canada and I have never had any problems with our land phone, and our high speed internet is excellent.

    Glad to hear the cast will be coming off in a couple of weeks. I hope and pray all goes well with your physical therapy.

    Take care Carole, and you remain in my thoughts and prayers.
    oxox Dianne :)

    ReplyDelete
  12. Well that's good news about your cast. I used to have Comcast. Very overpriced. I went to DirectTV. Bumbling is the word that comes to mind. Now I have DishTV. They have been fine except until recently when they offered me a "free" upgrage. No cost to me. Sounds great right? Well it turns out that it didn't cost me anything but what they did was take some channels away. So sneaky. As I always say the bigger they get (companies) the worse they are. Sorry I didn't mean to blog on your blog.
    I await your return to the blogging world on a regular basis.

    ReplyDelete
  13. I know you will be glad when that cast is off, I know I was with the broken ankle. Especially in this heat.

    We have Charter here and the last 2 times service was right on it. Fortunately cell and landline service are with differents companies. Have wanted to dump landline but it's hooked up for lifeline for the Mother-in-law.

    We don't mind waiting for your flexible fingers to be back in action.

    ReplyDelete
  14. I am sorry to hear you have problems with Comcast. It must be really frustrating that you have to wait for 3 days for service appointment. I had coworker who had to wait for couple days and they did not show as promised! I hope it will be fixed as soon as possible.

    ReplyDelete
  15. ♫ *´”)
    , ¸.•´¸.•*´¨) ¸.•*¨) ♫ ♪
    (¸.•´ (¸.• ♫ ♪ Oh my, not good news to be hearing about Comcast. I am so sorry that you are having to go through all these inconveniences. As a customer (regardless of what company - big or small) I don't expect everything to always be perfect with my service. But... I do expect them to fix things when they do go wrong. I do hope that Comcast will get things straightened out... at least step up to the plate and offer you more assistance.
    When that cast comes off, we will all be chnating "Free at last... she's free at last."

    ReplyDelete
  16. I've heard of others not having good service from Comcast. Sounds great that the cast will come off before too much longer.

    ReplyDelete