So...yesterday as I looked so frizzed and tumbled I couldn't go to church, instead I took my receipt for the Salon and headed there instead at 1100. (remember, I can't do many things including my hair and I can't hold anything in my right hand yet).
My Salon is in a large department store..hence it's open on Sunday's..limited hours. As I started in, I happened to cross paths with the store's manager. I whispered the incident to her (so as not to include bystanders) and she said that was totally unacceptable and the Salon Manager was there that day and took me to her. She recognised me also as she has seen me two years now. I told her all I was asking for at this point was to put my hair back on top of my head as I had to take it all the way down and run some product in it trying to tame the horrible dry frizzies from not having proper care the day before. She plugged in an iron..noted my burn on my forehead and the other two burns..and applied some deep conditioning to my hair.. and styled it. Then she piled it beautifully on top and I was in business. She asked for my credit card..and refunded the charge from Saturday and sent me on my way fully satisfied. She said she would talk one on one with that person about the incident. To be burned three times was completely unacceptable and to be sent from the Salon looking like that was also unacceptable.
She said she had spent 8 years building their (most excellent, truly) reputation and wasn't going to have that work brought down. I said if this caused the stylists to be so and so's when I next come in I would just make it easy and find another salon. She said she'd rather have her leave than lose me. I said I did not want that to happen and that I hoped the woman would handle it well and learn.
So, I did go and it is settled. I have an appt. with another person Saturday and my regular one will be back three days later. (death in the family and an already planned family reunion).
I was nice when I stated the problem, I assure you all..and all I wanted was to have my hair put back up after I tried to douse it one handed with Redkin Satinware. I got so much more.