I found that the "bridge" in other words the piece that bridges the two towers of the wall unit is also defective. I took pictures and I called the customer service place again. I told them and they will replace that too..all of this is supposed to happen Thursday between 9-1. SIGH. Then I need to wait for my son to come over and reinsert the TV etc and hook them up. And bolt the stuff to the wall if finally I have undamaged pieces. So that's a damaged console and bridge I have. Half of the unit which is, understandably four pieces. Of course it's supposed to rain to beat the band all day tomorrow and half the day Thursday. I have off white carpet so unless I want to wait even longer, that leaves it up to me to find something to cover all of the carpet these drivers will be stomping on, uncaring, in here with wet muddy feet.
If I sound like a sour grape that's because I am. My plans are put off almost two weeks (new pet) my son has to be bothered not once but twice. (so far).