It's interesting how a little hitch in yer gitalong can cause problems.
As an example, yesterday some time in the day I unknowingly muted my cell phone. I found that out late last night when I tried to make a call on it. Well, I could not hear the ringing but I saw that it WAS ringing when I looked at the screen. Hm. Back to square one. I mashed buttons, I looked at it with fire in my eyes and I found that none of that helped me a bit! The phone was still silent. I went to the manual and there was NOTHING I could find in there about mute and un-mute! Not a thing. I went to Google with the question how do I un-mute the Samsung Intensity 11 phone. NOTHING! I went to their website. Their contact section was OK to use but a message came up and said it was too busy. SO, I looked at the other options (I didn't want to call the 800 number and get an overseas person whom I would likely not understand) and found I could ask thru Twitter of all things! I did, and within 20 minutes I had a suggestion from them as to what to do. It suggested I take out the battery for a few minutes and voila! That worked.
I can't get over how hard it is to get instructions for things..simple things. If they can tell you how to turn on the phone in the little tiny manual they pack with the phone, for pete sakes go ON with it and tell a fella what else they might run into. Why keep it a mystery?
I was very happy with the Twitter results. I was given an opportunity to fill out a brief survey as to what I thought and I was happy to do so. It's a super idea using that media to help the customer.